1) log into your Sales Syntax installation and click on the "departments" tab
2) by default there is a "default" created with each installation .. to edit this
department click on settings next to that department.
3) edit the "department name" to be a more meaningful name like "General Help"
scroll down on this settings page to see all the other department settings you
have for this department..
4) If you have the PRO version of Sales Syntax you can also setup multiple websites
to be able to monitor at the same time from one installation . From the Departments
tab you should see the option to create another "website" to add live help to as well
as add departments for.
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