- Upload the all the files that you extracted from the .zip or .tar
file to your website's root directory.
- Rename the folder. The example will use "/livehelp/". To
rename a folder in most FTP programs, you:
Change the CHMOD permission of the file "config.php" to 777.
NOTE: If you are planning to install a a text based database instead of
MYSQL, you will also need to change the permissions of the directory
"txt-database" to 777. To change CHMOD permissions:
- Right click on the folder
- Click "Rename File" or "Rename"
- Enter new name of folder
- Click "OK"
Open up your favorite browser (like Internet Explorer), and run
- Right click on "config.php", and click "CHMOD" or "Change
- A box will appear, looking something like this:
- Enter "777", in the input box OR place a check in all of
the check boxes.
- Click "OK".
You have now entered the automatic installer of Crafty Syntax
Live Help. Choose your language, and Installation Option. If this is a
new installation, choose "NEW INSTLLATION":
Input the name of your live help service. The example will use
"My Online Live Help":
Input the path to your HTTP live help program (do not use a
trailing slash). OPTIONAL: Insert your secure (https) path to your live
Input an Administrator username and password:
Input an administrator email address, which will be used to send
lost password requests:
Input the full path to the live help program. This is not a
URL! Normally it is "/var/www/html/livehelp", but it may change
between web hosts. Contact your web host if you need assistance:
Input your opening message:
Choose what type of database you plan to use. If you choose
MySQL, go to the next step. If you choose text files, skip the next
Input your MySQL information. Please skip step #14. If you need
assistance, please contact your web host:
If you are using a text database, please enter the full path to
the "txt-database" directory:
Congratulations, you are now done installing Crafty Syntax Live
Please be sure to register your copy of Live Help. Also, donations are
greatly appreciated. Make sure the the file "setup.php" is deleted
before trying to login for the first time. IMPORTANT: After the setup
is finished change the permissions of "config.php" to either "755" or
For support issues on installation/updates or general help on crafty syntax
please visit The support forms